WEB DESIGN F.A.Q
How much does a new website cost?
Do you offer Hosting?
Yes. We do offer free 1 Year Hosting for all new Website Packages.
How is the cost of a new website determined?
Do you offer customizations to existing themes?
Of course! We have WordPress coders who are experts at the DIVI from Elegant Themes and we love helping people with WordPress installation, theme configurations, customizations, and plugin support. Whether you bought one of the premium WordPress themes or a DIVI theme, we can help.
What payment options do you offer?
How long will it take to get a new website?
On average, we shoot for a six to eight-week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.
Do you accept every client?
Who is an ideal client for Bali Info Services?
Isn’t WordPress just for blogging?
Absolutely not! WordPress started as a blogging package, but it is now a full CMS that is used around the world for creating both blogs and corporate websites. Over 25 million people have chosen WordPress to power their website or blog. Most notable users of WordPress include the likes of CNN, The New York Times, Katy Perry, The Ford Story, Michigan State University, MTV Newsroom, Mashable, and WSJ Magazine. You can learn more about WordPress at www.wordpress.org.
What kind of hosting do I need to support my WordPress website?
WordPress runs best on a Linux server with PHP 5 capabilities. Most hosting companies will easily support these requirements. If you have any concern on your hosting company’s support options, we are happy to investigate your existing hosting package and provide assistance with new hosting if needed. If shared hosting is enough for you, we’re big fans of Flywheel.
Do you only create WordPress websites?
Yes. WordPress is a great content management system that now powers more than 34% of the web. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way..
Do I have to be local to work with you?
Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.
Will I be able to update the site myself when it’s finished?
Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well as provide you with a training session to help get you on your way. (Note: We love to answer your questions!)
Will you maintain my site for me?
We can! We provide on-going support for many of our clients. Check out our WordPress Support Packages.
Will my website be mobile-friendly?
Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.
When do I pay?
We offer a variety of payment options, varying from a one-time, up-front payment to six monthly payments. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.
We accept Direct Bank Transfers, Transferwise, PayPal, and all major credit cards.
How much input do I have in the process?
A lot! Your input and feedback are crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.
Where should my website be hosted?
Hosting is super important! When it comes to hosting, you get what you pay for. We have partnered with the right host at the right price. Check it out.
I’m on a strict budget. Do you have any low cost options?
A custom website can be a big investment and not all small businesses have the budget for you. We offer a budget package which will help get you online with a nice looking website fast. Learn more about our budget package.
What if I need help on my site down the road?
I’m not sure if anyone can build the quality of website I need. How do I know if you’re a fit?
Take a moment and review our website portfolio. We do not have a specific design style, so you need to provide us with a clear direction of what you are looking for.
Can I update my website after launch?
We don’t have a lot of high quality images so what do you suggest?
There are a number of websites that offer affordable stock images for use in website design projects. Most images cost less than twnety dollars per high-resolution image. We typically recommend Pexels.com or unsplash.com as they are free for Commercial Use. There are also some paid ones ex iStockPhoto.com and BigStockPhoto.com. If you like one of our photos or our clients’ photos, it is safe to assume it was purchased at one of these websites.
Are your websites search engine friendly?
All of our websites are designed around Google’s guidelines for organic SEO. In addition to having a search engine friendly website, we will create a sitemap.xml file and submit it to Google and Bing upon launch if you’ve purchased an all inclusive package. We will also create a 301 redirect file to help the search engines and visitors find the new pages based on the older pages that are already indexed.
Are references available?
Where can I obtain WordPress training?
How often do you raise your rates?
What is your cancellation policy for hosting?
Do you offer a warranty?
So you offer fixed pricing?
Yes. We do offer Fixed Pricing. Feel Free to hit Get In Touch button with your requirements for a quote.
What happens when you get hit by a bus?
We hand over all the Hosting details or move the site to your Server once the final Balance has been paid.So rest Assured, In the unfortunate situation, if i do get hit by a bus, you do not need to worry.
How do I retrieve my backups?
We can send the backups to you or you can download it from FTP provided you have access.
Do you cover the domain cost?
Nope. We do not cover the Domain cost.
Do you cover the Hosting cost?
Yes. We do offer Free 1 Year Hosting only for new Website Projects.
Do I keep the domain in my control?
Yes. It is always better to have domain under your control for obvious reasons.
Is regular updates included in your hosting?
Yes. We do offer regular updates for plugins & themes free of cost.
Can I get my money back?
What is your Design Process exactly?
As soon as we recieve an Order Request either by Email, Phone, or Social Media, we start with free 15 minute Consultation to understand the Project Requirements. We will then send you a Proposal and an Invoice. As soon as the 50% deposit is paid, we will start with a Project Brief or a Project Kick-Off Meeting where we exchange assets, information and Objectives. Following this, Our Designers will begin the development phase, generation iterations of your preferred designs and inspirations. Depending on the duration of the development phase, you will usually recieve the first designs within 7 working days ( 3 day express options available). Client feedback guides the next round of edits, ensuring edits are implemented and executed in each new version. We continue to edit, iterate and fine tune until your design corresponds exactly to your website. When you aer completely satisfied with the develped design, our team will deliver all graphics in your preferred format.
I do not have relevant Company Info ( ex Phone Number, tax code etc) Can i Still Order?
Yes. You are welcome to place an order with us. Any missing information can be submitted once available. We will send you templates to fill all the information at any given time usually within 2 weeks of placing the deposit.
How do i communicate my Design Wishes?
You will have the opportunity to bring forward all your design ideas during the KickOff Meeting. You can describe your wishes or inspirations as clearly as you can. You can also fill up the Content templates provided to you and upload your own files ( ex your drawigs, logo designs, assets etc). Alternatively, you can always send us an e-mail or contact us by phone.
Can you also advise me personally?
What Payment Options do you offer?
You can make the payment either by Paypal or Direct Bank Transfer. We make it easy for you by sending you an Invoice which you can use directly to make payment.